Just got back for LHR to IAD. Paid C. They must have had to swap out the plane because no lie-flat.

I get an email from UA saying to go to the website and select what type of credit I want for my inconveneience. www.united.com/appreciation.

I fill in the details. I note that it says *don't click continue* unless I have 3-5 minutes to complete the rest of the form.

I believe I've done this in the past and I've been presented with options...miles, credits, etc.

When I hit continue all I get is this message? Something busted?



Dear DCEsquire

Your information has been received. You will receive a response at [INSERT EMAIL] within 7 to 10 business days.

The information you provided is listed below.
Flight: 925
Origin: LHR
Date: July 8, 2012

The response email I just got is even more puzzling.

Dear Mr DCEsquire


We appreciate hearing from our guests. It gives us an opportunity to make significant service improvements. Our goal is to create the highest level of customer satisfaction within the airline industry.

We sincerely apologize for this inconvenience. We hope you will afford United another opportunity to serve you better in the near future.