FlyerTalk Forums - View Single Post - Citi ThankYou points - cancel, downgrade & expiration considerations (2012 - 2023)
Old Jul 8, 2012, 9:58 am
  #7  
muji
 
Join Date: Jul 2009
Location: SEA
Posts: 2,556
Originally Posted by glocklt4
@#$%, i got bitten by those terms, lost 30k points, ugh. Emailing them immediately about this.
Hope things work out for you. It is not surprising that people might be unaware of this stipulation - since normally, in other airline and hotel programs that I am aware of, transferring points or miles to another's account does not have such an expiration clause. It seems that in the process of transferring points online they should make this expiration matter very transparent and clear, perhaps by having the customer check/tick a box which states that they are aware that the points will expire in 90 days.
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