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Old Jul 7, 2012 | 5:42 pm
  #98  
SFOTurtle
 
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Originally Posted by luv2ctheworld
Actually, that was not what the OP stated. He stated:



I take that to mean the SD actually prevented the agent from trying to do any type of service recovery... and I find that to be appalling.
You're right. I hadn't focused on that when I read it the first time. That is pretty bad.
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