Originally Posted by Milkman

Stayed 5 nights in Marriott Reforma, Mexico City in end of June. One day, I forgot to "hide" a considerable amount of USD in the save or at least not leave it visible for the staff who would enter my room during the day (cleaning, mini bar check etc).

Came back in the evening, the amount was still there, intact. Put in my backpack, in a seperate room, and zipped it up. Pretty invisible.

However, when I counted the money the morning I was to leave the hotel, 200 USD were missing. Went through the entire room, emptied the back pack, but it was gone.

I reported it to the front desk staff and they called the security manager. He started investigating, and had an employee taking me to the district attorney so that I could report it for insurance matters.
The security manager emailed me over the weekend, telling me he was still in the process of speaking to the staff who had had access to my room.

I really dont expect anyone to confess that they have stolen 200 USD from a guest room, and I doubt I will get anything from insurance or from Marriott, as the money was not put in the safe box.

Question; has anything similar happened to anyone here? What did you do, and what did Marriott do to solve/better the situation?