Originally Posted by
SFOTurtle
The person who was forced to sit in Y declined a voucher because he said he'd never fly UA again. Doubt he'd want to take the time to write a letter, but I do agree that if I witnessed this, I'd be appalled. I will never pay for int'l C on UA for my own personal travel.
Actually, that was not what the OP stated. He stated:
Originally Posted by
cmhua777
...
The kicker was that the agent originally handling the passenger told the SD that she was processing a downgrade voucher for $600 to take to him on-board. The SD stopped her and said "don't worry about it. He said he wasn't going to fly us anymore." ...
I take that to mean the SD actually prevented the agent from trying to do any type of service recovery... and I find that to be appalling.