Unfortunately this seems emblematic of the new UA. Both my sister and brother-in-law are GS (they fly combined about 500,000 miles a year - for the most part all paid F) and even they get treated like crap. Do the math and they're six-figure plus revenue churners for UA, but for the most part the airline seems oblivious lately to customer service.

No legacy carrier is perfect to be sure, but UA seems to really be having some nightmarish issues lately. Wonder how many GS and 1K folks have taken AA up on their free status match offer?