My parents business class flights to Oz on Cathay only got 3 of the 4 sectors credited, so they submitted a claim online...and got this email eventually from BA..

We regret that we cannot credit your Executive Club account as requested for the flight below as we have been unable to find your booking from the information supplied.

Please check the details and submit a new claim if appropriate.

So I double checked all the details for them, with a couple ideas where went wrong with the ticket number and submitted a new claim as was indeed appropriate, and got this response back from their system...

Unfortunately, we cannot process your details until you amend the following errors:

- Your claim can not be submitted as a similar is already rejected by the partner.



eh? My dad got a letter only this week demoting him from Silver to Bronze...he had 470 points removed at the end of the year, so he would have maintained, only just, Silver. Regardless...someone should tell whomever wrote up the email that you can't submit a new claim in fact, or the emailer tell the guy who runs the website that you can.