Originally Posted by
mattsteg
The most common annual study referred to is the Ideaworks one. If you have another in mind, please let me know. Those annual studies also put WN first. Maybe it's time to jump ship over there for their awesome availability? Perhaps even more relevant, they consistently rank US air down right next to delta, despite US air having, save a handful of exceptions, the same availability as UA. It's a ranking of websites, not of award availability. On top of that, 7 of the top 10 ranked carriers were evaluated by different criteria from the others (shorthaul only vs 50/50 long/short), and only coach availability in 20 markets different for each airline was considered. The study is a complete joke!
I agree and this is what led me to develop the poll for Frequent Business Traveler magazine.
Originally Posted by
mattsteg
The more recent survey run through flyertalk
http://www.frequentbusinesstraveler....ve-the-rest/2/
interestingly put the big airlines ranked near the top of the Ideaworks study (lufthansa group, singapore) right down at the bottom near Delta in terms of "not satisfied" percent.
While no poll or survey is going to be perfect, I subscribe to the belief that individual experience counts for a lot. Based on all of the comments I have seen in the various forums here, I suspect our findings are close to being spot on.