It's the appropriate response to a whining complaint. Especially one that includes the phrase, and I quote, "the more I have flown on CX the more I have come to realize that their style of service just is not for me."

Fine. If it's not to your liking you can try another airline or work to change their corporate culture or whatever. But just ranting on about how much you don't like the "style of service" doesn't accomplish anything. At least I gave you one possible solution to your "problem."