Originally Posted by
blackmamba
It's the Asian attitude. It's just how it is. Asians are very soft-spoken. You should have listened to how the Thai FA in J class was giving out announcements on my flights. She was essentially whispering into the mic.
I do think that the CX style of service very much is a function of culture, one of the significant reasons that AA probably never could deliver the same style of service, irrespective of unions and union contracts.
Originally Posted by
Supersonic Swinger
To each their own. I'd much prefer the CX service to my most recent experience on AA in transcontinental J, where the cabin attendant snarled sarcastically at me "So do you plan to eat or just continue watching the movie?" when I hadn't lifted the mediocre tablet they give out from my tray table so that she could slap a tray of food on it.
Towards the end of the flight, as I was renewing my vows to avoid AA metal in the future, I heard another passenger thank her for her service and it's because of that sort of service he flies AA. I would have fallen out of my chair except I'm sure the cabin attendant would have told me off for blocking the aisle.
My biggest complaint about AA service is the condescension often shown towards passengers, particularly in the announcements while passengers are boarding. Instead of helping passengers board, many AA FAs just spend the boarding time making announcements that treat passengers like children.
As I've indicated in other threads, my favorite style of service is on QF, where one finds chummy FAs like on AA, but who actually communicate a desire and willingness to be helpful. (I don't mean to be overly critical of AA FAs; overall I've had some very food service from many AA FAs, but certainly the level of service on AA is the least consistent among what I've seen of the OW carriers.)