You guys are so hard on them. They're eating crow. Just give them a fork and let them enjoy.

I always like these emails with this tone. It's acknowledging that they messed up, which is refreshing from this management team, even if it's not all the fixes we've been hoping for.

btw, no mention of airport experience or an update on FastSHARES which could be positioned as airport agent tools to more quickly serve customers.

So when are they going to pull that Smisek video that talks about how great the PSS is.