Originally Posted by
lewisc
I see the OP booked the hotel via PLs retail (TA like) site. It's possible PL had a block of rooms, at a consolidator rate. The hotel employee may not have realized the reservation was part of that block.
Only if that employee is new, or does not know what they are doing. The reservation was prepaid, so that alone would have been a big red flag. Depending upon computer system the hotel uses, it should show TA, Rate code, etc. that would tell where the reservation came from.