Originally Posted by
dunderhead
You bought your ticket from KLM, KL ticket number...their problem if they code-share with unreliable partners. Send a strongly worded letter to KL's General Counsel, and be firm that you will follow up with the EU authorities and proceed to Small Claims Court, if your jurisdiction has such. It will be KL's responsibility to get their money back from CZ.
Fully agree with this approach. The ticket contract is with KLM. KLM should compensate you and then they will go after CZ on their own. You have no contractual relationship with CZ so they will pass you around and wait it out. Chinese airlines are quite bad with compensation to begin with although I did experience a wonderful exception flying out of LHR with CA last year.
I suggest you complain to the European regulators directly and go after KLM. You guys are lucky Europe has good legislation on these things. Here in Asia, we hear far worse stories which escalate to sit-in's on planes and on tarmacs before a few meagre dollars come to shut people up.