Originally Posted by
hwang2000
Thanks I will be just chasing China south for the 261/2004 compensation.
So far the wife, who speaks chinease, has now spoken to china south today. took her hours to get to the right person. Now we are waiting on a call from them, will take place before this Friday.
After this I will start reporting them and dragging KLM in on everything
As I noted upthread, it took me 18 months of constant badgering to squeeze a refund out of CZ several years ago. Those promised phone calls by Friday rarely happened, and when they did, the typical message was "you need to call Guangzhou" (from the Beijing people) or "you need to call Beijing" (from the Guangzhou people). I shall also note that my travel agent (Lido Beijing) was completely useless... this is one of the main reasons I started using ctrip almost exclusively.
In your case, you might have a slightly better chance of success by focusing on their EU people, but my gut tells me that you'll end up being passed back and forth between them and Guangzhou.
I sincerely hope that you make meaningful progress with your claim during the course of the next two weeks. If not, I suggest that you register for gzstuff.com, and find a college student or xiaobailing to help you shake them down.