FlyerTalk Forums - View Single Post - help with denied boarding amsterdam to china

Jul 2, 2012 | 8:11 pm

#13

holtju2

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Quote:

Originally Posted by Centipede100

While the OP might have bought their ticket from KLM, any claim for compensation can only be obtained from the operating carrier under 261/2004. The ticketing airline plays no part in this, codeshare or not.

Quote:

Originally Posted by hwang2000

Thanks I will be just chasing China south for the 261/2004 compensation.

So far the wife, who speaks chinease, has now spoken to china south today. took her hours to get to the right person. Now we are waiting on a call from them, will take place before this Friday.

After this I will start reporting them and dragging KLM in on everything

Don't settle for anything else than what they are due for you in Euros. I would also sent the person at China Southern a registered letter so that there is a document trail.

KLM sold you the ticket and was probably the ground handling agent, but the liability is with China Southern.

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