Originally Posted by
sunrisegirl
But had she made them without her constant praise of Easy Jet, followed by her request for an upgrade and offering her services to BA for a fee, then maybe she would have been more respected. @:-)
Her lack of knowledge on flow control, and other jibes also made it more of a rant than highlighting possible valid points.
Quite. Nothing as bad as an uninformed journalist.
It does point to a fundamental point about the BA product offering though - BA is positioned as a full service airline, with a (justifiably) proud history, so people (especially Brits) automatically hold it to a higher standard than practically any other airline.
Whether this is right or wrong is a different debate but it does speak to a major problem with how BA approach the market: they are a massive airline with great products and fantastic staff who manage to deliver pretty consistently good service (IMHO) across the entire network, yet are hobbled by a main hub airport that is, in capacity terms, stuck in the 1970s which can throw everything tango-uniform at the drop of a hat... and the odd rule or procedure that should've been eliminated years ago.