since this seems to be a generic problem, perhaps each property should be required to give notice of what is outsourced to avoid this problem for you/others in the future
and I fully agree that the prop should have given you the few points that you would have received w/o this problem not only as a courtesy but for not giving you notice and thus avoiding the problem (which wound up costing you more and getting less benees back)
Originally Posted by
nacho
Exactly - our part is to pay them to stay there and pay the bill and get the points. It's not our job to find out if the car park is outsourced etc. In theory they could outsource the bar, the restaurant etc.
I also think that if Leipzig Marriott is customer friendly, they would have thrown the points for parking as a courtesy. Then advise me that the situation is beyond their control (blame corporate), so I can take this up to Marriott.