Originally Posted by
BKKLEE
+1.............. agree that they don't provide any notice and then we're surprised afterwards for how are any guests supposed to know what is hotel operated and what is outsourced...............
Exactly - our part is to pay them to stay there and pay the bill and get the points. It's not our job to find out if the car park is outsourced etc. In theory they could outsource the bar, the restaurant etc.
I also think that if Leipzig Marriott is customer friendly, they would have thrown the points for parking as a courtesy. Then advise me that the situation is beyond their control (blame corporate), so I can take this up to Marriott.