Originally Posted by
alex_b
I know that I really should have gotten over this by now, as getting angry doesn't do any good, but this is one of these things that annoys me more than anything else about speaking to 'customer services' in the travel industry.
There are 3 options:
1. She didn't know what she was talking about and made something up to get you off the phone - She should be fired
2. She knew the truth and tried to fob you off - She should be fired
3. She's regurgitating something on her screen or what her supervisor told her - They should be fired
The problem is that this kind of misinformation is kind of par for the course in the industry (although the hotels are nowhere near as bad as the airlines).
If people in the travel industry feigns ignorance or be truly ignorant, it is indeed quite bad. But what makes it worse is when the bank of your credit card, tells you the abovementioned! And I do not mean just one officer, but the entire team of the bank handling such issues.
(I agree it is not easy to get over this kind of nonsense. )