Originally Posted by bhatnasx

Neither my sister nor her husband fly often enough on a single carrier to obtain status, so no status there. I believe my sister has the DL Amex, however, I think they put it on their Citi AA card. With a $1200 fare per person for JFK-BKK, I would assume it's a low coach fare basis, but I don't know the exact booking class.

I'll definitely advise her to shorten the complaint - but wanted to provide as much information as I knew here on FT to get the best advice.

Thanks all!