Originally Posted by
JohnnyColombia
LAN is a great airline, sadly they subcontract their web development to somewhere in the 1950's and their telephone agents would rather lie than promise something that they don't know anything about.
If you want service OUTSIDE of an aircraft then fly AA.
Johnny is correct. But be advised OP that once you board the aircraft (for me the actual trip is still 95% of the total experience) then the situation is reversed: AA becomes the third world carrier and LAN seems decades ahead. In other words, for me the hassle is worth the eventual reward -- YMMV