craz- Point well taken and they surely have problems (aircraft age, finances, etc), but in large measure, the people ARE the airline, IMHO. It's a service business. I took TWA to CA last year for the first time in awhile.

With outbound weather delays from STL, the agent in the Ambassadors Club lounge, painstakingly researched and looked up a number for my CA contact. I'd had an old area code, extension, number whatever. She even dialed it for me and also paid for the call!

My 8 year old son was so impressed with the FA's service on another TWA flight last summer that he handed them all out Pokemon Cards on our familys flight back. One of them kept tying to return a Pikachu card behind his back thinking he'd miss it. Very cute but perhaps only if you're there at the time!

Anyway, credit where credit is due! It's great when they try so hard to help you out