Are you sure you were on TWA?? then again it wasn't TWA but the pilot!! who went beyond the call of duty. I had a prob a few months back when I was suppose to pick the folks up at EWR but ran out to do some hiking and figured I'll just come back on the same flight and surprise them.Well I was the one surprised,there were extensive delays via STL u guessed it we were both delayed by I was worse by the time I got to STL their delayed connection(same as mine) took off.Can't tell you what I had to go thru to try and get a message to EWR that I won't be able to get them since I was coming in 2 hrs after them and being elderly didn't want them worrying. Yes I even tried the PLATINUM desk who basically said "it's your problem not ours",I tried the so called special customer service counter same deal-didn't expect much from them with all chaos going on. Tried the CLUB basically the same deal. Somehow in the end the message was delivered since they were notified and waited at EWR. The agent who met the plane missed them and ended going downstairs and outside to locate them this was on a thurs. I thanked her and told her I would give her something on sun n I have a flight out to LA. She thought I was kidding till I showed up on sun for the flight and said 'you live on these planes don't you'.
The pt is the airline stinks but there are many decent people who work for it and I hope the airline survives only so they can have a job, otherwise if TWA goes under I would have laughed and drank a toast to its dimise.