FlyerTalk Forums - View Single Post - The "Please post your Le Club Elite experiences" 2012 master thread
Old Jun 29, 2012 | 12:40 pm
  #70  
nicolas75
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Join Date: Aug 2007
Location: PARIS (France)
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Posts: 12,072
Mercure Valence Sud

As I had the luck to run a project in France province, here are my reports of my stays at Accor hotels

What is your Le Club status?
Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No


Which room did you book and which upgrade did you receive?

Booked cheapest flexible rate via Accor app.
When I arrived, there was no trace of my reservation
The only room available was a smoking one (fortunately with no smell)


How are the rooms?

Tiny (less than 15 sqm!). Looks more like an old Holiday Inn Express
Partially renovated
Bathroom with plastic bathtub, not exactly clean
Very small closet
Free wifi
Very quiet
Television with decent selection of channels

What was good and what was bad?

Good:
  • Outdoor pool (but no direct access from the hotel, you have to get out of the hotel- in swimsuit... -, and then walk along the restaurant on the stree)
  • Free wifi
  • very quiet
  • free parking

Bad:
  • Smallest room I ever had, and has the atmosphere of a hospital room
  • Two members of staff at check-out, but only one taking care of customers
  • Room service at extortionate price (EUR 40+ for a plate, dessert and diet Coke)
  • No upgrade, no Platinum recognition as always
  • Was charged EUR 3 some days after check-out by mistake, and received as an answer that it is technically difficult to have my money back (I beg you pardon?)

Value for $ or Vouchers? Would you return?
Nope
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