Hi everyone,

My name's Natasha and I look after TopCashBack.com.

FlyerTalk has kindly given me permission to respond to your comments, so I would like to keep you abreast of what has happened, what the current state of play is and what we are doing to remedy a hitch with a batch of transactions and stays that were made through our Radisson and Country Inns & Suites pages.

This is a message we are sending out to all members who have made bookings via our Radisson and Country Inns & Suites pages since May 14th:

Hi there,

We're contacting you as we noticed you made at least one booking with Radisson and/or Country Inns & Suites since May 14th and we want to keep you fully informed about a small hitch that occurred with these merchants.

The hitch happened between June 7th and 21st, resulting in any transactions/bookings made and/or completed stays during this time with these merchants automatically showing in TopCashBack accounts, and remaining, at $0 or declined.

All other bookings with completed stays outside of this period should not be affected and should show at 10% cashback once your stay has been completed. If your transaction and stay occurred outside of this time frame but is not showing as expected, please submit a claim to us through your account.

The blip was ironed out on June 22 and the hoteliers have promised that ALL valid bookings and stays during June 7th and 21st will still have their cashback honored. We have been working hard to organize a way to ensure our affected members are paid their cashback as seamlessly as possible and we will write back to you as soon as the method has been finalized. Hopefully it will simply be a case of the cashback automatically updating in members’ accounts.

Please accept our apologies for this hiccup in service and the delay in relaying it to you. We appreciate your patience very much and will send a message with an update soon. Due to the 4th July holiday it may take until the end of next week to hear back from the businesses concerned, but we will give you further details – hopefully with final, very positive, information - as soon as possible.

Very best wishes,

The TopCashBack Team


I'm very sorry for any frustration, annoyance or worry that's been felt, and that it's take longer than I would have liked to get a full picture of not only what's happened, but how we will resolve getting the missing cashback to affected members.

As soon as we know how or when the funds will be reaching members, we will send out another message to accounts and I will post the update in this thread too.

I did read in this thread that a couple of members were concerned that they had booked and stayed at Park Inn hotels but their cashback hasn't appeared. It was confirmed to me verbally and in writing that Radisson, Country Inns & Suites and Park Inn bookings made via Radisson's link would all earn cashback. If you have not found this to be the case with Park Inn, please submit a claim to us (to avoid confusion, the merchant name you will have to select in the claims drop-down list is Radisson) and we will take a look at what's happened.

I hope this information helps to alleviate your concerns, although I'm sure the best way for that to happen is when you see that the cashback has appeared and is ready for withdrawal. If allowed to, I'm happy to batch-answer any further questions you may have in this thread over the coming weeks.

Many thanks for reading this,

Natasha