I would feel less like claiming if they hadn't scammed us in the bicycle charges at check in.

"can you place the bicycle on the scales..... Oh, it is 12kg overweight. We change 12gbp a kilo"

"sorry, I am not paying that. We booked the bicycle over the phone, it cost 70gbp return. We have paid already"

"Yes, but it is only allowed to weigh 20kg. It saws on the website"

"but you don't book the bicycle online, you book it via telephone. So putting it on the website and not mentioning it on the phone call seems a little unfair, no?"

"those are the rules sir"

First time flying with them, and first time burnt by LCC charges. Yes, my own fault for not reading EVERY bit of small print. Supervisor agreed to a payment of 40gbp to cover it. Pales into insignificance though with the subsequent adventure.