Originally Posted by
TallestHotelInJapan
The OP has my full understanding and I am going to share his frustration with Air Berlin. Same to me, I was never able to do the online check in for some reason and Air Berlin is not helpful at all. No solution from their side!
Their customer services decreased in quality and quantity during the last one or two years. At least that is my experience.
PS: What is the cheapo fare? What do you mean by that?
They introduced a new fare which is comparable to no-frill-offers of various airlines. It is only the flight. No checked luggage, limited service for check-in, forced check of cabin luggage, and much more restrictions.