Originally Posted by
wenzlydale
Spent the weekend at the Richmond West Courtyard (the only Courtyard or Marriott in Richmond with an outdoor pool ?).
When I logged onto internet, I noticed that 2 services were being offered, a free service and a 'premium' service ($6.95/day + tax) that included faster speed and access to VPN (I should have kept a screenshot !). Needing to access my company VPN, I selected the premium service.
No problem I thought, being a PP MR member, it will be free.
Err ... nope .. Daily charge appeared on bill. When I queried at check-out, I was told that the charge would remain even though I was a PP MR member and that if I was unhappy I should take up the issue with Marriott customer services.
Can't believe I am the first >= gold MR member who has been charged for a 'premium' internet access at this (and presumably other) Courtyard ?
Anyone else had this experience ?
Dear wenzlydale
Thank you for contacting Marriott. We appreciate the opportunity to provide you with information.
We apologize for the misunderstanding regarding the terms and conditions for internet service. The Marriott Rewards terms and conditions state the following regarding internet services:
"Free High-Speed Internet Access: Complimentary Internet access at all JW Marriott, Autograph Collection, Renaissance Hotels, AC Hotels, Marriott Hotels & Resorts and Courtyard by Marriott (outside of U.S. & Canada only)."
These properties within the United States are not included in the free internet access.
If we can be of further assistance, we invite you to reply to this email.
Thank you for choosing Marriott.
Regards,
xxxxxxxx (to protect the incompetent)
Marriott Customer Care