Flight/Origin-Destination: YEG
Date: 15 June
Cabin: Y
Status:

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient?
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 20 minutes
How was the quality of the meal/Onboard cafe? Okay
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? 5 days later, infant bag still lost

Overall experience/any other comments
Not a pleasant experience plus lost baggage.