Kat007

Don`t know what`s going on with Chase. Got approved on 6/21, then called today and they said it was closed because the mother`s maiden name doesn`t match in their system. Then I called another line, they said the account is fine. Then called again to speed up the lounge card, and again-"the account has beet closed, we tried to call you", nobody did. So how did they messed up my mother`s maiden name-have no idea, but I`m on the phone again trying to find out...So far, I`ve been pretty happy with Chase (sometimes too happy), but not so today.

After a long wait on the phone, a manager could not find the reason why an adviser decided to close my account, but promised to call me after he finds out. This Ritz Carlton card has been a nightmare so far.