Hello,
I'm trying to book a multi-leg AA award ticket from DFW to Moscow that includes a JFK-HEL leg on AY.
The tool is showing availability (I think); however, AA is saying there's no availability on this particular flight for these two dates I'm trying. Am I querying the tool incorrectly, or is AA incorrect (I've called back three times thinking the AAgent didn't know what they were doing)? Or is there some other reason why they show different availability than the tool? Any suggestions will be helpful. Thank you!
The flight in question in AY6, economy class, 2 seats
[KVS Availability Tool 7.0.2/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]
Code:
JFK New York John F Kennedy Intl NY US [KJFK]
HEL Helsinki Vantaa FI [EFHK]
TUE 02 Apr 2013 | 2 Seats
Carrier Flight From Depart To Arrive St Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
AY 6 JFK 17:40 HEL 08:50 +1 0 FS/ CS- WS/ YS+
AA 44 JFK 17:10 CDG 06:45 +1 0 FS/ CS- WS/ YS+
-> AY 3278 CDG 07:40 +1 HEL 11:30 +1 0 FS/ CS- WS/ YS+
AA 104 JFK 20:50 LHR 09:00 +1 0 FS/ CS- WS/ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS/ CS- WS/ YS+
BA 116 JFK 20:40 LHR 08:35 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
BA 176 JFK 19:30 LHR 07:20 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
AA 138 JFK 19:25 LHR 07:40 +1 0 FS/ CS- WS/ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS/ CS- WS/ YS+
BA 174 JFK 19:10 LHR 07:00 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
BA 112 JFK 18:50 LHR 06:35 +1 0 FS/ CS- WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS/ CS- WS+ YS+
AA 94 JFK 18:50 MAD 08:30 +1 0 FS/ CS- WS/ YS+
-> AY 3184 MAD 10:15 +1 HEL 15:30 +1 0 FS/ CS- WS/ YS+
AA 64 JFK 17:50 ZRH 07:55 +1 0 FS/ CS- WS/ YS+
-> AY 858 ZRH 10:55 +1 HEL 14:40 +1 0 FS/ CS- WS/ YS+
BA 184 EWR 18:25 LHR 06:20 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
AA 172 JFK 18:10 BRU 07:55 +1 0 FS/ CS- WS/ YS+
-> AY 812 BRU 11:40 +1 HEL 15:15 +1 0 FS/ CS- WS/ YS+
AB 7451 JFK 17:55 DUS 07:10 +1 0 FS/ CS+ WS/ YS+
-> AY 704 DUS 11:50 +1 HEL 15:10 +1 0 FS/ CS- WS/ YS+
AA 44 JFK 17:10 CDG 06:45 +1 0 FS/ CS- WS/ YS+
-> AY 872 CDG 10:50 +1 HEL 14:50 +1 0 FS/ CS- WS/ YS+
AA 66 JFK 17:20 BCN 07:15 +1 0 FS/ CS- WS/ YS+
-> AY 3270 BCN 10:15 +1 HEL 15:10 +1 0 FS/ CS- WS/ YS+
[KVS Availability Tool 7.0.2/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]
Code:
JFK New York John F Kennedy Intl NY US [KJFK]
HEL Helsinki Vantaa FI [EFHK]
TUE 09 Apr 2013 | 2 Seats
Carrier Flight From Depart To Arrive St Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
AY 6 JFK 17:40 HEL 08:50 +1 0 FS/ CS- WS/ YS+
AA 44 JFK 17:10 CDG 06:45 +1 0 FS/ CS- WS/ YS+
-> AY 3278 CDG 07:40 +1 HEL 11:30 +1 0 FS/ CS- WS/ YS+
BA 116 JFK 20:40 LHR 08:35 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
BA 176 JFK 19:30 LHR 07:20 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
AA 138 JFK 19:25 LHR 07:40 +1 0 FS/ CS- WS/ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS/ CS- WS/ YS+
BA 174 JFK 19:10 LHR 07:00 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
BA 112 JFK 18:50 LHR 06:35 +1 0 FS/ CS- WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS/ CS- WS+ YS+
AA 94 JFK 18:50 MAD 08:30 +1 0 FS/ CS- WS/ YS+
-> AY 3184 MAD 10:15 +1 HEL 15:30 +1 0 FS/ CS- WS/ YS+
AA 64 JFK 17:50 ZRH 07:55 +1 0 FS/ CS- WS/ YS+
-> AY 858 ZRH 10:55 +1 HEL 14:40 +1 0 FS/ CS- WS/ YS+
BA 184 EWR 18:25 LHR 06:20 +1 0 FS+ CS+ WS+ YS+
-> AY 832 LHR 10:20 +1 HEL 15:15 +1 0 FS- CS- WS+ YS+
AB 7451 JFK 17:55 DUS 07:10 +1 0 FS/ CS+ WS/ YS+
-> AY 704 DUS 11:50 +1 HEL 15:10 +1 0 FS/ CS- WS/ YS+
AA 44 JFK 17:10 CDG 06:45 +1 0 FS/ CS- WS/ YS+
-> AY 872 CDG 10:50 +1 HEL 14:50 +1 0 FS/ CS- WS/ YS+
AA 66 JFK 17:20 BCN 07:15 +1 0 FS/ CS- WS/ YS+
-> AY 3270 BCN 10:15 +1 HEL 15:10 +1 0 FS/ CS- WS/ YS+