Originally Posted by
exerda
IIRC, several PMCO pax had posted that they had to have the passport checked regularly (every 6-12 months?). I may not be remembering the timespan correctly, but the point was that even with the info stored in the PMCO system, they still had to have it checked occasionally (and the site wouldn't let them finish OLCI when so doing, and kiosks required an agent's assistance).
That's about right on the timeline, but not on the re-check. When my information has dropped out of the system in the past I've been able to scan in the data off the OCR lines without agent intervention. If there is a visa check required the agents will still have to come over.
In that it just reads the OCR data (and I've scanned my non-chipped passport at sCO and sUA kiosks for years) I'm guessing something else is going on in the OP's case.