Spent the weekend at the Richmond West Courtyard (the only Courtyard or Marriott in Richmond with an outdoor pool ?).

When I logged onto internet, I noticed that 2 services were being offered, a free service and a 'premium' service ($6.95/day + tax) that included faster speed and access to VPN (I should have kept a screenshot !). Needing to access my company VPN, I selected the premium service.

No problem I thought, being a PP MR member, it will be free.

Err ... nope .. Daily charge appeared on bill. When I queried at check-out, I was told that the charge would remain even though I was a PP MR member and that if I was unhappy I should take up the issue with Marriott customer services.

Can't believe I am the first >= gold MR member who has been charged for a 'premium' internet access at this (and presumably other) Courtyard ?

Anyone else had this experience ?