Originally Posted by
galego
Hi all,
Apologies if this is the wrong place, there are quite a dizzying number of forums here and I didn't find a similar topic through search.
I bought a flight on Orbitz for a few months in the future. Unfortunately, my circumstances have changed quite dramatically recently, so I may have to cancel it. It's quite a serious situation (proof can be provided if necessary).
Orbitz recently e-mailed me to say there had been a schedule change: it looks pretty minor, just my flight leaving an hour later and arriving at the same time as before. It says
if it's not acceptable (i.e. I want to cancel anyway), does that mean I have the right to cancel?
I'm guessing it may depend on the fare rules, but is there any general rule of thumb for cancelling due to a scheduling change? Even the airfare back as Orbitz credit would be fine.
Thanks
It is going to take a review of both the carrier's COC and the specific t&c for this specific Orbitz ticket (which may be less favorable than the air carrier).
Generally speaking -- and I stress generally -- a one hour change is not sufficient to trigger a refund.
But, all is not likely lost. It may be that you can cancel and reveive a credit against future travel less a fee and it may also be that you purchased travel insurance which would cover this, that the CC you used to pay for the ticket carries insurance or that your homeowners / renters or even your employer's insurance, may cover this situation (even if it's non-work travel).