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Old Jun 24, 2012 | 10:57 pm
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kamiao
 
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Recent Observations on CX Y class

Just finished my most recent trip yesterday. Totally eight CX Y legs - four were short haul and four were long hual with no op-upgrades - Not sure if it's just me or others are feeling the same... I somehow feel there has been a noticeable improvement in terms of in-flight services to me as a GO.

1. I complained about the inconsistent services (http://www.flyertalk.com/forum/catha...ngs-cx-ka.html) a few months ago. However in the previous 8 legs I have experienced consistent greetings in every single flight. Well I guess all we care is not really the greetings but the perks that comes with it. It does make flying with CX in Y a bit more special than flying with others.

2. 6 out of the 8 legs, I could describe them as some humbling experiences as I never had this type of treatments before. I was greeted as "Mr XXX" by all FA/SP/ISM when they saw me and served me - I only saw this type of treatment applies to DM previously. When I previously got greeted in Y, my name "Mr XXX" were usually mentioned once by whoever that came to greet me... and probably no more...If it only happens in one occasion it's understandable - perhaps the ISM/SP are just nice to GOs... but when it happens in all my Y legs, I certainly feel the difference.

3. All these legs offered me choice of meal and priority meal serving regardless of whether the flight was full or not. When flying to LHR, I was even offered a fast-track arrival card upon my request - that's something I was not expecting but thought no harm to ask as it's been discussed here that only F/J pax would get them. When I asked, I was not only offered the fast track - I was also offered by ISM that if I would like to be sited in J just before the landing so that I could be the first one that get off the aircraft... although I didn't take this offer but as you could imagine, I was surprised and flattered.

4. Only two of the eight legs I was offered a bottle of water. No longer Evian - one was SYD-HKG where I was offered a bottle of Australia made SUMMIT and the other was LHR-HKG where I was offered a bottle of Scotland made HIGHLAND SPRING. I don't really care if it's Evian or not but in all my past flying experiences if the bottle of water was ever offered - it would be Evian. This might be a cost cutting initiatives?

5. In two of the legs where I was not offered a bottle of water, I was regularly asked by the FA/SP that if I need more drinks... in the leg of HKG-LHR, I was offered a can of diet coke to start with, when the can was finished, a FA came to collect the empty can and passed me another can, and then collect and offered another can... and four cans of coke before meal serving. My snack of peanuts doubled. Ice-cream doubled. Bread comes with the meal doubled too - it was a fully packed flight. In the leg of HKG-SYD, the Y meal I was served comes with three cups of drinks - one plastic cup of water, one plastic cup of soft drink and one plastic cup of red wine - that's a totally J meal setup but using Y catering and container.

I have no idea if what I write above are something considered standard to rest of you guys. It was certainly something that I never had before. Could this be a general improvement of in-flight services or I am just kind of lucky? I was also requested by ISM to fill up a customer feedback form at the end of a flight - I was more than happy to do so and write something really positive about her and her team - cos it was a heart-felt feeling of being looked after.
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