Originally Posted by
kiwi_norway
Call centre is in Auckland. And as to works deluxe and business being equivalent products, that's just laughable. Can't believe they'd try to suggest that to you.
+1 ^. Before phoning and hoping to get someone who knows more about their employer's various levels of service, perhaps you could go over the timetables and list an alternative routing, by flight number, which would be acceptable to you. I've found that if airlines can be helpful, it is often more helpful if you can be specific down to flight number, as to what you would consider an acceptable alternative.