I left some clothing at a UK property. Realized it when I unpacked at home. Called & they had the clothing. I provided them w/ my fedex # to ship it back. Sure it was a bit pricy, but less expensive than replacing the clothes.

On domestic, it's been a bit mixed. One time they charged; another time they just put it in the mail at their expense.

FWIW - I figure if I'm the one who left it behind, I'm the one who should pay for the charge to return it.

Now, let's talk about the serious portion of this post. Can the OP get the folio updated to reflect the charge on his room & then get points?

Cheers.