Originally Posted by
BenSenise
I tried CX reservations and MPC, both agents tried a both gave me the same answer; that can't. I you know the key word that I can tell them, please share. If I could say to them "type xyz into the xxx field" I think they would.
This might be a similar problem to the one mentioned in the thread about not allowing MPC elite to choose the emergency exit rows. It seems to me that since CX has done their "upgrade" recently, there are a lot more blocked seats than there used to be. We just need to find the key.
Again my experience tells me that they can do it, but not all agents know how. If they are indeed using a command-based interface, the command would simply be "ST/<seat number>." However, as others have pointed out (which is my guess, too) they are using a graphical system now so commands do not work. They probably cannot simply click on a blocked seat to get you selected, but needs to ask some supervisor-ish person to do something before the seat can be selected. Nonetheless, this is definately possible. For example, on KA701/30JUN, 3 seats (22C, 23C, and 23H) in the blocked region you mentioned have been taken. I would advise you to call again and find a more experienced agent.
Code:
4G*KA701Y30JUNKWL«
AUTH-168 320
0 - KWL 1 - HKG
NO SMOKING-KWLHKG
LAV
GAL GAL
A B C H J K
BHD BHD BHD BHD BHD BHD
22 / / . / / / 22
23 /MH /MH . . /MH /MH 23
24 /MH /MH /MH /MH /MH /MH 24
25 / H / H / H / H / H / H 25
26 / / / / / / 26
27 / / / / / / 27
28 . * . . * . 28
29 * * . * * * 29
30 * * . . * * 30
31 Q Q Q Q Q Q 31
32X Q Q Q Q Q Q X32
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE: ¤¥