Originally Posted by
niksal
I wish there would be a CC representative here. I have earlier received the information from CC that only Concierge is entitled to an upgrade to different room category. Others can get the best room within the same category (e.g. refurbished, corner room etc). So only Concierges should expect upgrades to better room categories.
There is a CC rep here at FT. I did email him about Mr. Nacho's missing stays.