Originally Posted by
valor155
I think it is bad policy in the long run to nickel and dime folks for such trivial matters at higher-end hotels that are supposed to be known for service.
That being said, I suppose it is up to the individual hotel's discretion at this point. I would make a point to bring it up at checkout, see how they react, and then decide if that hotel's managment deserves your business again.
Agreed that in the larger scheme, not a big deal. But getting charged $10 extra to receive a book you ordered seems wrong.
+1
Especially when people are only receiving smaller packages - not catalogues. Also they really really should mention the charge at Marriott.com or anywhere.
I see hotel receiving package as a basic service to guests - because the hotel is their 'home' away from home.
Anyone has been charged for this service outside the US?