So it appears one can transfer Marriott points to one's spouse. The website says:
"You can transfer your points to your legal spouse or domestic partner at time of reward redemption provided he or she is also a Marriott Rewards member."
Great. It so happens my wife has 82,000 points in her account and we need 90,000 for an upcoming redemption. Simple.
What could possibly go wrong?
So I request a transfer from the Marriott website. Next day I get an email from Marriott:
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Dear Scooby3597,
Thank you for contacting Marriott Rewards, and thank you for being a valued member since 2005.
Transferring points is an option that can only be done at the time of redeeming points for a reward and can only be done in increments of 1,000 points, up to the cost of the reward that is being ordered. If you are ready to redeem a reward, our office can fax or mail you a point transfer affidavit that the member donating their points needs to sign authorizing the transfer. Upon return of the signed affidavit, the points are transferred and the needed reward is ordered.
Please reply with the following information:
1. Your secure fax phone number or postal mailing address for delivery of the point transfer form:
2. Your home, business or mobile phone number, should our office need to speak with you:
3. The reward code(s) (if available) or description of the desired award:
4. The account number the points are transferring from:
5. The first and last name on the account number the points are transferring from:
6. The account number the points are transferring to:
7. The first and last name on the account number the points are transferring to:
8. Amount of points to transfer, in 1,000-point increments:
9. For Marriott hotel stays, the confirmation number for the reservation:
10. For mileage awards, the airline name and airline account number:
Please note that points cannot be transferred to order a SkyMall reward.
If you would like to make a reward reservation now, you may do so by calling our Reservations department at 1-800-228-2100. You may also book your reservation online at MarriottRewards.com.
We look forward to your reply, and thank you for choosing Marriott.
Sincerely,
XXXXX I
nternet Correspondence Specialist
Marriott Rewards Guest Services
__________________________________________________ _______
OK then. So I reply with all the information they requested, with the exception of item #9. After all, I am transferring the points in order to top off my wife's account so she has enough points to make the redemption. Seems to make sense, right?
Here comes the reply:
__________________________________________________ ________
Dear Scooby3597,
Thank you for this reply.
I apologize that I am not able to send out the point transfer form with sections blank. I would need to list the specific reward needed on the point transfer form. Meaning the that reservation would need to be booked. You can make the reservation by calling our Reservations department at 1-800-228-2100. You may also book your reservation online at MarriottRewards.com.
When the reservation is booked using reward points, please reply with the confirmation number of the reservation, and I will be happy to send you the point transfer form.
I look forward to hearing from you. Thank you for your assistance in resolving this matter.
We appreciate you choosing Marriott when you travel.
Regards,
XXXX
Internet Correspondence Specialist
Marriott Rewards Guest Services
__________________________________________________ _________
Underlining is mine.
What on earth are these people smoking? I have to admit I lost my cool after that email. My reply:
__________________________________________________ ________
That has to be the most ridiculus procedure ever. You are asking me to book the reservation using rewards points, then you will send me the form so I can transfer the points I need in order to make the reservation!
Nevermind. I will transfer points from Ultimate Rewards instead. Now I remember why I have Platinum status with Intercontinental and Hilton, not with Marriott. By the way my spouse's Marriott credit card was cut in half this morning.
Scooby3597
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Anyone esle has encountered this issue with Marriott
