A bit Off Topic, but I find that Club Carlson staff is not aware of elite benefits. In my few recent stays, the check in agent has almost no idea of the benefits. And this is at the check in line that has the big sign for CC members. And to make it more amusing, in the 6 properties I have recently stayed at, all of the agents had a mouse pad with the matrix that states elite benefits for different levels.
I have had to inquire at each property "what are the benefits for gold members at this property" and each time, a blank stare and gasping for words.
The benefits I have received range from no upgrade "upgrade", fruit plates, free breakfast, choice of beverage/appetizer at bar and even bonus point welcome ammenity.
Is this just me or has anyone had similar experience?