Originally Posted by
envgeo
I also requested an agent to ask rm to open two seats in z for a flight in 2.5 weeks. She never
put me on hold so (which happened the last time I asked a few years back) but waited about 2 minutes and said, denied. I wonder if she emailed them or never requested.
Anyway, I have an alert on expertfler and will keep checking. Still a5 and f6 on the flight so there is a chance
Agents are now discouraged from contacting RM analysts directly unless the flight is within 24-hrs -- which means they are contacting the Day of Departure desk, a 24-hr offshoot of RM.
When a request is made to the automated system (as was your case), the answer comes back, yes, no, or maybe -- and as you correctly described, the automated decision can take a couple of minutes. Yes and no answers are self explanatory. If it is a maybe, it is sent off for manual review and you have to wait for a response. If the answer is no, you can certainly try the next day since no human was involved in the decision.