FlyerTalk Forums - View Single Post - confirmed reservation cancelled by hotel
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Old Jun 21, 2012 | 11:15 pm
  #30  
TRAVELSIG
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Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by Often1
This happens around all sorts of high-demand events around the world. Think Super Bowl in Indy. Here, OP wasn't "walked." His reservation was cancelled well in advance. And, the chances of a room to be had on slim to nil.

Corporate isn't going to help here because they likely negotiated the contract for the rooms or called to pull OP's room for some VIP they needed to take care of.
See post 19 from Hyatt Corporate.

The company fully assisted and made sure together with the Hotel that the OP was taken care of.

At least from my point of view, that is a homerun from Hyatt for taking care of their customer.
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