As a frequent transatlantic visitor to the US, I have used my time over here to order goods online and get it delivered to the hotel (My Amazon address list has 8 Marriotts on it !). Never any problem before, providing I get the timing right, with the package scheduled for delivery whilst I am in residence. (Even had Marriott keep a parcel for my next visit and have checked in to be handed a parcel that came the day before).

However, returned to Richmond Marriott tonight (checked in 3 days ago) to ask for parcel, having ascertained that Amazon parcel (book size) had been delivered and signed for this afternoon.

I was first told that parcel would probably be in 'shipping room' downstairs and would I like it delivered to my room (severely tempted to ask what else would I want to do, but I bit my lip).

30 minutes later, knock on door, and bell boy had parcel with a Marriott form on outside asking me to pay $2.50 for 'shipping' !!!

I signed and asked for it to be charged to room. Before I go into battle in morning asking why they have unilaterally imposed this charge since the last time I stayed in the hotel ? (small sum I know, but its a principal thing).

Is this a US Marriott enhancement or just the GM here trying to close the gap on his revenue target ?