I have to rave about my Kimpton InTouch/Inner Circle experience today. I called to reserve a room for a conference I'm attending, and the reservation portion was just fine, except that my InTouch profile had my hyphenated last name, and I've since dropped the maiden name.

I called the InTouch number, and while talking to the employee who answered (Whitney), I asked her about a status match. She asked me to email a copy of my membership card or a screenshot showing my status. Two hours and a few minutes later, I received an email welcoming me to Inner Circle status, and another a few minutes after that, asking for my preferences!

I love the incredibly timely response!!!