Flight/Origin-Destination: YYZ-EWR (AC766)
Date: 28 May 2012
Cabin: Y
Status: None to speak of

Pre departure
Was check in quick and efficient? Yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Charming staff (where are the "lounge dragons" I read about?), good selection of snacks and beverages. Being Y passengers with no status we paid for lounge access.
Was priority boarding offered (if applicable to your status) and efficient? N/A
If there was a delay, did the gate agent provide timely updates? Yes.



Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? Unsure
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Beverage service commenced quickly.
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? N/A

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.

Overall experience/any other comments
I would normally only comment on a flight when we are in J, but for the first time we requested mobility assistance for my wife. She doesn't need assistance for short walks or periods of standing, but our experiences entering the US is that American efficiency is grossly exaggerated. After my wife's painful experience standing in a queue for a full hour last year, we decided that it was appropriate to ask for assistance. AC could not have been better in handling this request. Well done AC!