It is and it was sadly very evident today evening when NER 148 had engine breakdown. Amtrak absolutely sucks in case of IRROPS. They can get away by being a monopoly and mismanaged quasi-govt organization.

The most annoying thing is that I observed about 15 to 20 Amtrak employees who were let in by the conductor on Acela 2172 @ WIL and refused me and this other paying customer from 148 to board even though our train was delayed without an estimated time of departure!

During IRROPS Amtrak makes airlines look like some of the best run companies in the world!