Originally Posted by
steves
In my case work told me I had to delay my trip - which was for personal travel. I made the reservation last Sunday night and the work thing came up Monday morning - just my luck.
As to other issues - it was not 36 hours - it was 12 hours. this is within the period of time the website states you can make a change.
If this was the policy at Continental then it should be more clearly stated that cancelled trip give no monetary credit - even with a fee.
Also - wasn't there a DOT rule change concerning this issue of 24 hrs to change a reservation?
UA seems to be unfair in its application of its policy.
The UA policy states:
"The 24-hour timeframe begins at the time your ticket is purchased."
See
http://www.united.com/web/en-US/apps...romoCode=A5753
This seems to violate the DOT rules, which state that airlines must allow:
"reservations to be held at the quoted fare without payment, or cancelled without penalty, for at least twenty-four hours
after the reservation is made if the reservation is made one week or more prior to a flight’s departure date."
(Bolding is mine.)
See
http://airconsumer.dot.gov/rules/Con...20Register.pdf
and search for the term "twenty-four hours after the reservation is made," which occurs several times in the text. This is in the Customer Service Plan section. Specifically, see page 23129, last paragraph in the middle column.
Since I'm not a transportation attorney, I don't know the definitive interpretation, but UA seems to me to violate the clear language of the regulation. UA references the time of purchase, but the DOT rules reference the time that the reservation is made.
You should consider a complaint to the DOT if UA does not resolve the issue in your favor.
http://airconsumer.dot.gov/problems.htm