Hi, new here, I did a search and believe this is the right forum to post questions about this, but if I'm wrong, moderator, please move my thread to the appropriate forum, and my apologies.
I'm trying to figure out if my girlfriend and I are entitled to any sort of compensation following our recent return flight from Mexico City (MEX) to London (LHR) on BA.
The flight number was BA242. It was scheduled to fly from MEX to LHR at 21:35 on the 8th June. After we boarded, and taxied for a little bit, and then sat waiting a bit longer, the pilot came on and said there was a problem starting the engine number 3. To cut a long story short,
4.5 hours later, we were allowed to disembark, after numerous attempts at starting this engine failed. It took another couple of hours of excruciatingly slow queueing at the airport at 2am to get the necessary forms and register, before we were put up in a local hotel (of very low standard) at around 4am, fed, and in the morning informed that the flight to take us back home was scheduled for 20:00 that evening (the following day), so basically delayed by a little less than 24 hours.
The rescheduled flight flew on schedule and we were home a day late. I also had to pay for an extra day of parking at LHR Long Stay.
Can anyone advise if you believe we're entitled to anything from BA. I would think (and hope) so, but not sure. When I tried to go down the official route, using the page on the BA site, it told me that the flight BA242 wasn't cancelled/delayed.
Many thanks.
Vlad.